Privacy Policy

1. Who we are

CandyMore Limited is a company registered in England and Wales (Company Number: 16746113), with its registered address at 5 Hawthorn Coppice, Stourbridge, England, DY9 0PE.

We are the data controller for personal data collected through this website and our enquiry processes. You can contact us at [email protected] or by telephone on 01214 690042.

2. What data we collect

We collect personal data in the following circumstances:

• Sweet Menu requests: Name, email address, company name (optional), telephone number (optional) and the content of your message.
• Direct contact: When you contact us by email or telephone, we may retain records of that communication.
• Website usage: If you consent to analytics cookies, we may collect anonymised data about how you use our website (pages visited, time on site, etc.).

We do not collect payment card data. We do not operate an online shop.

3. How we use your data

We use your personal data for the following purposes:

• To respond to your enquiry: We use your contact details and message to respond to your Sweet Menu request or other enquiry. Legal basis: legitimate interests (responding to your request).
• To send our Sweet Menu: We send our product menu to the email address you provide. Legal basis: performance of a pre-contractual step at your request.
• To fulfil orders: Where you proceed to place an order, we use your contact and order details to fulfil that order. Legal basis: performance of a contract.
• Marketing communications: If you opt in to marketing communications, we may send you occasional updates about our products and services. Legal basis: consent. You can withdraw consent at any time.
• Legal compliance: We may retain certain records to comply with legal obligations. Legal basis: legal obligation.

4. How long we keep your data

We retain enquiry and contact data for up to 2 years from the date of last contact, unless you ask us to delete it sooner or we have a legal obligation to retain it for longer.

Order records are retained for 7 years for accounting and legal compliance purposes.

Marketing consent records are retained until you withdraw consent.

5. Who we share your data with

We do not sell your personal data to third parties. We do not share your data with third parties for their own marketing purposes.

We may share your data with:

• Email service providers: To send you our Sweet Menu and communications. These providers act as data processors on our behalf.
• Legal and regulatory authorities: Where required by law or to protect our legal rights.

6. Your rights under UK GDPR

You have the following rights regarding your personal data:

• Right of access: You can request a copy of the personal data we hold about you.
• Right to rectification: You can ask us to correct inaccurate data.
• Right to erasure: You can ask us to delete your data, subject to any legal obligations to retain it.
• Right to restrict processing: You can ask us to limit how we use your data.
• Right to data portability: You can ask for your data in a portable format.
• Right to object: You can object to processing based on legitimate interests.
• Right to withdraw consent: Where processing is based on consent, you can withdraw it at any time.

To exercise any of these rights, contact us at [email protected]. We will respond within one month.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

7. Cookies

We use cookies on this website. For full details of the cookies we use and how to manage your preferences, see our Cookie Policy.

8. Data security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss or disclosure. However, no internet transmission is completely secure and we cannot guarantee the security of data transmitted to us.

9. Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be available on this page, with the date of last update shown at the top.

10. Contact us

For any questions about this Privacy Policy or how we handle your data, please contact us:

• Email: [email protected]
• Telephone: 01214 690042
• Post: CandyMore Limited, 5 Hawthorn Coppice, Stourbridge, England, DY9 0PE