Safety-first, always
Our practices are aligned with UK food safety expectations. We take hygiene, allergen awareness and responsible production seriously — and we're always happy to answer questions.
A hygiene-minded approach to production
We maintain hygiene-minded practices throughout our production, handling and packaging processes — aligned with UK food safety expectations.
Our approach includes regular cleaning and sanitisation of production equipment and surfaces, appropriate personal protective equipment during production, and careful separation of ingredients to minimise cross-contamination risk where possible.
We are committed to continuous improvement in our hygiene practices and take our responsibilities as a food business seriously.
Our practices are aligned with UK food safety expectations. We do not make specific certification claims. If you have questions about our hygiene approach, please contact us directly.
Regular Cleaning
Production equipment and surfaces are cleaned and sanitised regularly throughout the production process.
PPE During Production
Appropriate personal protective equipment is used during production and handling.
Temperature Control
Products are stored and handled at appropriate temperatures to maintain quality and safety.
Ingredient Traceability
We maintain records of ingredients and suppliers to support traceability.
Allergens in our range
We take allergen awareness seriously. Here's an overview of the allergens present in or potentially present in our production environment.
Milk / Dairy
May be presentNuts (tree nuts)
May be presentPeanuts
May be presentGluten (wheat)
May be presentEggs
May be presentSoya
May be presentSulphites
Not typicalSesame
Not typicalImportant Allergen Notice
Our products are produced in an environment where multiple allergens are present. We cannot guarantee that any product is completely free from allergens, including those not listed above. Always communicate your allergen requirements clearly before ordering.
If you or a recipient has a severe or life-threatening allergy, please contact us directly before placing any order. We will give you a clear, honest assessment of the risks.
Contact us about allergens →Communicating allergen requirements
When requesting our menu
Include any allergen requirements or dietary restrictions in the message field of our menu request form.
When we respond
We'll flag any relevant allergen concerns in our response and advise on suitable products.
Before confirming your order
Confirm allergen requirements again at order stage. We'll provide written allergen information for all products included.
With your order
Full allergen information is provided with every order. Keep this for reference.
Storage and handling guidance
To maintain the quality and safety of our products, we recommend the following storage and handling guidance for customers.
- ✓ Store chocolates in a cool, dry place away from direct sunlight and strong odours.
- ✓ Ideal storage temperature for chocolate: 16–18°C.
- ✓ Keep candy and sweets in airtight containers once opened.
- ✓ Do not store confectionery near strong-smelling foods.
- ✓ Check best-before dates on all products before consumption.
- ✓ Once opened, consume within the timeframe indicated on the packaging.
Our packaging approach
We aim to provide clear, accurate information on all product packaging and documentation. Every order includes allergen information and, where applicable, ingredient lists and best-before guidance.
For wholesale and retail supply, we can discuss labelling requirements to ensure products meet your needs. Labelling requirements are confirmed at order stage.
If you have specific labelling requirements — for example, for retail sale — please communicate these clearly when ordering.
Our workplace safety approach
We take the safety of our team and working environment seriously, with practices aligned with UK health and safety expectations.
First Aid
First aid provisions are maintained in our production environment, aligned with HSE guidance for our scale of operation.
Fire Safety
Fire safety measures are in place including appropriate equipment and clear emergency procedures, aligned with UK fire safety expectations.
Risk Assessment
We conduct risk assessments for our production activities and take reasonable steps to mitigate identified risks.
PPE
Appropriate personal protective equipment is provided and used during production and handling activities.
Safe Systems of Work
We follow safe systems of work for our production equipment and processes, aligned with manufacturer guidance and HSE expectations.
Environmental Controls
We maintain appropriate environmental controls in our production space — temperature, ventilation and cleanliness.
Our workplace safety practices are aligned with UK HSE expectations. We do not make specific certification claims. If you have questions about our safety approach, please contact us.
Allergen & safety questions
How do I communicate allergen requirements?
When you request our Sweet Menu or place an order, please clearly state any allergen requirements or dietary restrictions. We will advise on suitable products and be transparent about any limitations.
Can you guarantee allergen-free products?
We cannot guarantee that any product is completely free from allergens, as our production environment may involve multiple products. We will always be honest about the risks and advise accordingly.
Do you provide allergen information in writing?
Yes. Full allergen information is provided with every order. If you need allergen information before placing an order, please ask and we'll provide it.
Are your products suitable for vegans?
Some products in our range are suitable for vegans; others contain dairy, gelatine or other animal-derived ingredients. We'll advise on specific products when you enquire.
What should I do if I have a severe allergy?
If you or a recipient has a severe or life-threatening allergy, please contact us directly before ordering. We will give you a clear, honest assessment of the risks and help you make an informed decision.
Questions about allergens or safety?
We're always happy to answer questions honestly. Get in touch directly or request our Sweet Menu which includes full allergen guidance.